EMC, this included engaging employee communities on a global scale, breaking down silos, and connecting people with people and with real-time resources. Be realistic — instead of promising specific cost savings, focus on things you know you'll be able to deliver, like reduced duplication of effort and less time spent looking for information. And be realistic about your budget, too — while social business software is less expensive than most enterprise solutions, it's not free.
At EMC, we've seen firsthand how powerful social business software can be. In just over two years, our employees have used our internal platform to create 160 active communities and 110 active groups. They've become better informed, more involved and engaged, and more efficient — in fact, they tell us they can't live without it.
But results like these don't come easily. To ensure success for your internal community-engagement initiative, you've got to win over two essential constituencies: the decision-makers who'll sign off on it, and the users whose participation will make or break it.
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Source : http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/
Engaging-the-Internal-Community-67899.aspx
